Terms of Service Update and a Reminder

With tens of thousands of new users signing onto our app each day, we’re working hard to make the experience of meeting new people as fun and positive as possible.  We want to do this by staying true to our community and maintaining your trust, so we regularly review and update our Terms of Service (TOS). Today we rolled out some updates to the TOS, so that it’s easier to read, more transparent, and fully represents the intended uses of Skout and the character of our community. Importantly, although our Privacy Policy has long declared that Skout does not intend to accept registrations from children under 13, our TOS now explicitly forbids children under 13 from using our service. Skout is designed for two separate communities – adults and teenagers 13 and older – and we’ve made sure to spell that out as clearly as possible in this updated TOS. We encourage you to read the full policy and we welcome your comments.

Related to the TOS changes, we want to remind the community about what is and isn’t allowed on Skout. One of the things that users love most about Skout is that we are all about preserving and re-creating the “magic” of serendipitous meetings, making possible a wide range of social connections from friendship to networking. But while we love to foster serendipity, we aim to take the risk factor out of it. How do we do that? In several different ways:

  • One, we are obsessively focused on keeping our community safe. We have zero tolerance for bad behavior, and we ban about 40,000 devices each month for violations of our standards. Our community managers monitor activity 24/7, using custom-built tools to identify suspicious or inappropriate keywords and behaviors, in partnership with our vigilant users. Every single report from our users is looked at by a real person and addressed in a timely manner.
  • Two, unlike many location-based apps, Skout provides general rather than specific location information, empowering each community member to decide if, when and where to meet in person. Community members never have to reveal any personal information except age and gender. You are in control of your online experience at all times – and we always recommend that users remain anonymous until they feel ready and confident that the person they’ve been chatting with is safe to meet. If you ever feel unsafe or threatened, Skout recommends that you cease communication and report any misbehavior immediately using the Report button or emailing support@skout.com.

If you get to the point where you are ready to meet your new Skout friend in person, please refer to our safety tips, that we shared on the Skout blog a few months ago.